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Protocol - Perception of Recovery Orientation and Care Quality of Mental Health Services - Provider Version

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Description:

The Recovery Self-Assessment (RSA) provider version is a 32-item, provider- completed rating scale that focuses on perceptions of recovery principles and overall quality of services, including determination, staff helpfulness, and staff responsiveness. The RSA includes six subscales: life goals, consumer involvement, diversity of treatment options, consumer choice, individually tailored services, and inviting environment. Each item is rated on a 5-point scale (1 = Strongly Disagree; 5 = Strongly agree). Ratings from the individual items can be added together to yield a total score, with the higher scores indicating greater quality care.

Protocol:

Code: ______

Recovery Self-Assessment (RSA)

Provider Version

Please circle the number below which reflects how accurately the following statements describe the activities, values, policies, and practices of this program.

N/A = Not applicable

D/K = Don’t Know

1. Staff make a concerted effort to welcome people in recovery and help them to feel comfortable in this

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N/A

D/K

program.

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N/A

D/K

2. This program/agency offers an inviting and dignified physical environment (e.g., the lobby, waiting rooms,

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N/A

D/K

etc.).

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N/A

D/K

3. Staff encourage program participants to have hope and high expectations for their recovery.

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N/A

D/K

4. Program participants can change their clinician or case manager if they wish.

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N/A

D/K

5. Program participants can easily access their treatment records if they wish.

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N/A

D/K

6. Staff do not use threats, bribes, or other forms of pressure to influence the behavior of program

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D/K

participants.

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N/A

D/K

7. Staff believe in the ability of program participants to recover.

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N/A

D/K

8. Staff believe that program participants have the ability to manage their own symptoms.

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N/A

D/K

9. Staff believe that program participants can make their own life choices regarding things such as where to

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N/A

D/K

live, when to work, whom to be friends with, etc.

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D/K

10. Staff listen to and respect the decisions that program participants make about their treatment and care.

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N/A

D/K

11. Staff regularly ask program participants about their interests and the things they would like to do in the

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N/A

D/K

community.

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N/A

D/K

12. Staff encourage program participants to take risks and try new things.

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N/A

D/K

13. This program offers specific services that fit each participant’s unique culture and life experiences.

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N/A

D/K

14. Staff offer participants opportunities to discuss their spiritual needs and interests when they wish.

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N/A

D/K

15. Staff offer participants opportunities to discuss their 1 2 3 4 5 N/A D/K

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N/A

D/K

sexual needs and interests when they wish.

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N/A

D/K

16. Staff help program participants to develop and plan for life goals beyond managing symptoms or staying

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N/A

D/K

stable (e.g., employment, education, physical fitness, connecting with family and friends, hobbies).

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D/K

17. Staff routinely assist program participants with getting jobs.

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N/A

D/K

18. Staff actively help program participants to get involved in non-mental health/addiction related activities, such

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N/A

D/K

as church groups, adult education, sports, or hobbies.

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N/A

D/K

19. Staff work hard to help program participants to include people who are important to them in their

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N/A

D/K

recovery/treatment planning (such as family, friends, clergy, or an employer).

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N/A

D/K

20. Staff actively introduce program participants to persons in recovery who can serve as role models or

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D/K

mentors.

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N/A

D/K

21. Staff actively connect program participants with self- help, peer support, or consumer advocacy groups and

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D/K

programs.

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D/K

22. Staff actively help people find ways to give back to their community (i.e., volunteering, community

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N/A

D/K

services, neighborhood watch/cleanup).

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N/A

D/K

23. People in recovery are encouraged to help staff with the development of new groups, programs, or

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D/K

services.

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D/K

24. People in recovery are encouraged to be involved in the evaluation of this agency’s programs, services, and

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D/K

service providers.

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N/A

D/K

25. People in recovery are encouraged to attend agency advisory boards and management meetings.

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N/A

D/K

26. Staff talk with program participants about what it takes to complete or exit the program.

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N/A

D/K

27. Progress made towards an individual’s own personal goals is tracked regularly.

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N/A

D/K

28. The primary role of agency staff is to assist a person with fulfilling his/her own goals and aspirations.

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N/A

D/K

29. Persons in recovery are involved with facilitating staff trainings and education at this program.

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N/A

D/K

30. Staff at this program regularly attend trainings on cultural competency.

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N/A

D/K

31. Staff are knowledgeable about special interest groups and activities in the community.

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N/A

D/K

32. Agency staff are diverse in terms of culture, ethnicity, lifestyle, and interests.

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N/A

D/K

Scoring: Ratings from the individual items can be added together to yield a total score, with the higher scores indicating greater quality care.

Protocol Name from Source:

Recovery Self-Assessment (RSA) - provider version

Availability:

Publicly available

Personnel and Training Required

None

Equipment Needs

None

Requirements
Requirement CategoryRequired
Major equipment No
Specialized training No
Specialized requirements for biospecimen collection No
Average time of greater than 15 minutes in an unaffected individual No
Mode of Administration

Self-administered questionnaire

Life Stage:

Adult

Participants:

Mental health-care program service provider

Specific Instructions:

Note that there are client, clinician, family/ally, and executive leadership versions of the RSA. Any one of these can be used alone or in conjunction with one another.

Selection Rationale

The Recovery Self-Assessment (RSA) is a brief, reliable, valid, and widely used provider-completed questionnaire that measures the perceptions of recovery principles and overall quality of mental health services.

Language

English

Standards
StandardNameIDSource
Common Data Elements (CDE) Mental Health Service Recovery Orientation and Care Quality - Provider Perception Assessment Scale 5628136 CDE Browser
Process and Review

The Expert Review Panel has not reviewed this measure yet.

Source

O’Connell, M., Tondora, J., Croog, G., Evans, A., & Davidson, L. (2005). From rhetoric to routine: Assessing perceptions of recovery-oriented practices in a state mental health and addiction system. Psychiatric Rehabilitation Journal, 28(4), 378-386.

General References

McLoughlin, K. A., & Fitzpatrick, J. J. (2008). Self-reports of recovery-oriented practices of mental health nurses in state mental health institutes: Development of a measure. Issues in Mental Health Nursing, 29(10), 1051-1065.

McLoughlin, K. A., Du Wick, A., Collazzi, C. M., & Puntil, C. (2013). Recovery- oriented practices of psychiatric-mental health nursing staff in an acute hospital setting. Journal of the American Psychiatric Nurses Association, 19(3), 152- 159.

Ye, S., Pan, J. Y., Wong, D. F. K., & Bola, J. R. (2013). Cross-validation of mental health recovery measures in a Hong Kong Chinese sample. Research on Social Work Practice, 23, 311-325.

Protocol ID:

661504

Variables:
Export Variables
Variable NameVariable IDVariable DescriptionVersiondbGaP Mapping
Research Domain Information
Measure Name:

Perception of Recovery Orientation and Care Quality of Mental Health Services

Release Date:

January 17, 2017

Definition

A questionnaire to assess recovery orientation of mental health services.

Purpose

This measure assesses the degree to which patients believe that their mental health-care programs implement practices consistent with the principles of recovery-oriented care. Recovery-oriented care is tailored to the individual and promotes patient involvement and hope by enabling patients to define and pursue their own goals.

Keywords

Early psychosis, Recovery Self-Assessment, RSA, psychosis, recovery, care quality, recovery-oriented care, recovery-orientated care