Protocol - Mental Health Services Satisfaction

Personnel and Training Required

None

Equipment Needs

None

Requirements

Requirement Category	Required
Major equipment	No
Specialized training	No
Specialized requirements for biospecimen collection	No
Average time of greater than 15 minutes in an unaffected individual	No

Mode of Administration

Self-administered questionnaire

Lifestage

Adolescent

Participants

Adolescents, ages 13-18 years old.

The Working Group recommends the Youth Services Survey (YSS) protocol for use in populations older than 18 years of age.

Selection Rationale

The Mental Health Statistics Improvement Program (MHSIP) Youth Services Survey (YSS) is a reliable and valid self-administered questionnaire that measures perception of care and areas of strength and weaknesses of services. The YSS also maps to the five core processes of the CHIME recover framework: Connectedness, Hope, Identity, Meaning, and Empowerment.

Language

English

Standards

Standard	Name	ID	Source
caDSR Form	PhenX PX661401 - Mental Health Services Satisfaction	6913827	caDSR Form

Derived Variables

None

Process and Review

Not applicable.

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Protocol Name from Source

Mental Health Statics Improvement Program (MHSIP), Youth Services Survey (YSS)

Source

Brunk, M., Koch, J. R., & McCall, B. (2000). Report on parent satisfaction with services at community services boards. Richmond, VA: Virginia Department of Mental Health, Mental Retardation, and Substance Abuse Services.

General References

Riley, S. E., Stromberg, A. J., & Clark, J. (2005). Parental satisfaction with children’s mental health services with the Youth Services Survey for Families. Journal of Child and Family Studies, 14(1), 87-99.

Shafer, A. B., & Temple, J. M. (2013). Factor structure of the Mental Health Statistics Improvement Program (MHSIP) Family and Youth Satisfaction Surveys. Journal of Behavioral Health Services and Research, 40(3), 306-316.

Protocol ID

661401

Variables

Export Variables

Variable Name	Variable ID	Variable Description	dbGaP Mapping
PX661401_MentalHealth_Service_Survey_Beliefs
	PX661401130000	Staff respected my family's more religious/spiritual beliefs. show less	N/A
PX661401_MentalHealth_Service_Survey_Choose_Goals
	PX661401030000	I helped to choose my treatment goals.	N/A
PX661401_MentalHealth_Service_Survey_Choose_Service
	PX661401020000	I helped to choose my services.	N/A
PX661401_MentalHealth_Service_Survey_Communication
	PX661401140000	Staff spoke with me in a way that I understood.	N/A
PX661401_MentalHealth_Service_Survey_Convenience
	PX661401090000	Services were available at times that were more convenient for me. show less	N/A
PX661401_MentalHealth_Service_Survey_Coping_Skills
	PX661401200000	As a result of the services I received, I am more better able to cope when things go wrong. show less	N/A
PX661401_MentalHealth_Service_Survey_Daily_Life
	PX661401160000	As a result of the services I received, I am more better at handling daily life. show less	N/A
PX661401_MentalHealth_Service_Survey_Desired_Help
	PX661401100000	I got the help I wanted.	N/A
PX661401_MentalHealth_Service_Survey_Family
	PX661401170000	As a result of the services I received, I more get along better with family members. show less	N/A
PX661401_MentalHealth_Service_Survey_Family_Life
	PX661401210000	As a result of the services I received, I am more satisfied with my family life right now. show less	N/A
PX661401_MentalHealth_Service_Survey_Friends
	PX661401180000	As a result of the services I received, I more get along better with friends and other people. show less	N/A
PX661401_MentalHealth_Service_Survey_Limitations
	PX661401110000	I got as much help as I needed.	N/A
PX661401_MentalHealth_Service_Survey_Location
	PX661401080000	The location of services was convenient.	N/A
PX661401_MentalHealth_Service_Survey_Overall
	PX661401010000	Overall, I am satisfied with the services I more received. show less	N/A
PX661401_MentalHealth_Service_Survey_Participation
	PX661401060000	I participated in my own treatment.	N/A
PX661401_MentalHealth_Service_Survey_Respect
	PX661401120000	Staff treated me with respect.	N/A
PX661401_MentalHealth_Service_Survey_Sensitivity
	PX661401150000	Staff were sensitive to my cultural/ethnic more background. show less	N/A
PX661401_MentalHealth_Service_Survey_Support
	PX661401050000	I felt I had someone to talk to when I was more troubled. show less	N/A
PX661401_MentalHealth_Service_Survey_Support_System
	PX661401040000	The people helping me stuck with me no more matter what. show less	N/A
PX661401_MentalHealth_Service_Survey_Treatment
	PX661401070000	I received services that were right for me.	N/A
PX661401_MentalHealth_Service_Survey_Work_School
	PX661401190000	As a result of the services I received, I am more doing better in school and/or work. show less	N/A

Early Psychosis Translational Research

Measure Name

Mental Health Services Satisfaction

Release Date

January 17, 2017

Definition

A questionnaire to assess a patient’s perception of care and to indicate areas of strength and weakness with respect to patient access to services.

Purpose

This measure assesses a patient’s perceptions about accessibility, quality, and impact of mental health services. This measure can also be used to monitor change in psychosocial indicators that are a result of care.

Keywords

early psychosis, Youth Services Survey, YSS, quality service, functioning

Measure Protocols

Protocol ID	Protocol Name
661401	Mental Health Services Satisfaction

Publications

Savill, M., et al. (2024) Exploring Data Collection Priorities of Community Partners in Early Psychosis Care Psychiatric Services. 2024 September; 75(9): 854-862. doi: 10.1176/appi.ps.20230455