Loading…

Protocol - Perception of Recovery Orientation and Care Quality of Mental Health Services - Family Member

Add to My Toolkit
Description

The Recovery Self-Assessment (RSA) family member/significant other version is a 40-item, proxy-administered rating scale that focuses on perceptions of recovery principles and overall quality of services, including determination, staff helpfulness, and staff responsiveness. The RSA includes six subscales: life goals, consumer involvement, and diversity of treatment options, consumer choice, individually tailored services, and inviting environment. Each item is rated on a 5-point scale (1 = Strongly Disagree; 5 = Strongly agree). Ratings from the individual items can be added together to yield a total score, with the higher scores indicating greater quality care.

Specific Instructions

Note that there are client, clinician, family/ally, and executive leadership versions of the Recovery Self-Assessment (RSA). Any one of these can be used alone or in conjunction with one another.

Availability

Available

Protocol

Code: ______

Recovery Self-Assessment (RSA)

Family Member/Significant Other Version

Please circle the number below which reflects how accurately the following statements describe the activities, values, policies, and practices of this program.

N/A = Not applicable

D/K = Don’t Know

1. Staff make efforts to welcome my loved one and help him/her to feel comfortable in this program.

1

2

3

4

5

N/A

D/K

2. The physical space of this program (e.g., the lobby, waiting rooms, etc.) feels inviting and dignified.

1

2

3

4

5

N/A

D/K

3. Staff encourage my loved one to have hope and high expectations for his/her recovery.

1

2

3

4

5

N/A

D/K

4. My loved one can change his/her clinician or case manager if he/she wants to.

1

2

3

4

5

N/A

D/K

5. My loved one can easily access his/her treatment records if he/she wishes.

1

2

3

4

5

N/A

D/K

6. Staff do not use threats, bribes, or other forms of pressure to influence the behavior of my loved one.

1

2

3

4

5

N/A

D/K

7. Staff believe that my loved one can recover.

1

2

3

4

5

N/A

D/K

8. Staff believe that my loved one has the ability to manage his/her own symptoms.

1

2

3

4

5

N/A

D/K

9. Staff believe that program participants can make their own life choices regarding things such as where to live, when to work, whom to be friends with, etc.

1

2

3

4

5

N/A

D/K

10. Staff listen to my loved one and respect his/her decisions about his/her treatment and care.

1

2

3

4

5

N/A

D/K

11. Staff regularly ask my loved one about his/her interests and the things he/she would like to do in the community.

1

2

3

4

5

N/A

D/K

12. Staff encourage my loved one to take risks and try new things.

1

2

3

4

5

N/A

D/K

13. This program offers specific services that fit the unique culture and life experiences of my loved one.

1

2

3

4

5

N/A

D/K

14. My loved one is given opportunities to discuss his or

her spiritual needs and interests when he or she wishes.

1

2

3

4

5

N/A

D/K

15. My loved one is given opportunities to discuss his or her sexual needs and interests when he or she wishes.

1

2

3

4

5

N/A

D/K

16. Staff help my loved one to develop and plan for life goals beyond managing symptoms or staying stable (e.g., employment, education, physical fitness, connecting with family and friends, hobbies).

1

2

3

4

5

N/A

D/K

17. Staff assist my loved one with getting jobs.

1

2

3

4

5

N/A

D/K

18. Staff help my loved one to get involved in non-mental health related activities, such as church groups, adult education, sports, or hobbies.

1

2

3

4

5

N/A

D/K

19. Staff help my loved one to include people who are important to him/her in his/her recovery/treatment planning (such as family, friends, clergy, or an employer).

1

2

3

4

5

N/A

D/K

20. Staff introduce my loved one to others in recovery who can serve as role models or mentors.

1

2

3

4

5

N/A

D/K

21. Staff connect my loved one with self-help, peer support, or consumer advocacy groups and programs.

1

2

3

4

5

N/A

D/K

22. Staff help my loved one to find ways to give back to the community (i.e., volunteering, community services, neighborhood watch/cleanup).

1

2

3

4

5

N/A

D/K

23. My loved one is encouraged to help staff with the development of new groups, programs, or services.

1

2

3

4

5

N/A

D/K

24. Program participants are encouraged to be involved in the evaluation of this program’s services and service providers.

1

2

3

4

5

N/A

D/K

25. My loved one is encouraged to attend agency advisory boards and management meetings

1

2

3

4

5

N/A

D/K

26. Staff talk with my loved one about what it takes to complete or exit the program.

1

2

3

4

5

N/A

D/K

27. Staff help my loved one keep track of the progress he/she makes towards his/her personal goals.

1

2

3

4

5

N/A

D/K

28. Staff work hard to help my loved one fulfill his/her personal goals.

1

2

3

4

5

N/A

D/K

29. My loved one is or can be involved in facilitating staff trainings and education programs at this agency.

1

2

3

4

5

N/A

D/K

30. Staff listen, and respond, to my loved one’s cultural experiences, interests, and concerns.

1

2

3

4

5

N/A

D/K

31. Staff are knowledgeable about special interest groups and activities in the community.

1

2

3

4

5

N/A

D/K

32. Agency staff are diverse in terms of culture, ethnicity, lifestyle, and interests.

1

2

3

4

5

N/A

D/K

*For family/significant other only

33. Staff make efforts to welcome me and make me feel comfortable in this program.

1

2

3

4

5

N/A

D/K

34. Staff encourage me to have hope and high expectations for my loved one’s recovery.

1

2

3

4

5

N/A

D/K

35. Staff listen to me and respect my opinion about my loved one’s treatment and care.

1

2

3

4

5

N/A

D/K

36. Staff include me in my loved one’s recovery/treatment planning.

1

2

3

4

5

N/A

D/K

37. I am encouraged to help staff with the development of new groups, programs, or services.

1

2

3

4

5

N/A

D/K

38. I am encouraged to be involved in the evaluation of this program’s services and service providers.

1

2

3

4

5

N/A

D/K

39. I am encouraged to attend agency advisory boards and management meetings, if I want.

1

2

3

4

5

N/A

D/K

40. I am/can be involved in facilitating staff trainings and education programs at this agency.

1

2

3

4

5

N/A

D/K

Scoring:

Ratings from the individual items can be added together to yield a total score, with the higher scores indicating greater quality care.

Personnel and Training Required

None

Equipment Needs

None

Requirements
Requirement CategoryRequired
Major equipment No
Specialized training No
Specialized requirements for biospecimen collection No
Average time of greater than 15 minutes in an unaffected individual No
Mode of Administration

Proxy-administered questionnaire

Lifestage

Adult

Participants

Adults, ages 18 years and older, with a family member enrolled in a mental health-care program.

Selection Rationale

The Recovery Self-Assessment (RSA) is a brief, reliable, valid, and widely used self-administered questionnaire that measures the perceptions of recovery principles and overall quality of mental health services.

Language

English

Standards
StandardNameIDSource
caDSR Form PhenX PX661502 - Perception Of Recovery Orientation And Care Quality Of M 6887724 caDSR Form
Derived Variables

None

Process and Review

Not applicable.

Protocol Name from Source

Recovery Self-Assessment (RSA) - Family Member

Source

O’Connell, M., Tondora, J., Croog, G., Evans, A., & Davidson, L. (2005). From rhetoric to routine: Assessing perceptions of recovery-oriented practices in a state mental health and addiction system. Psychiatric Rehabilitation Journal, 28(4), 378-386.

General References

McLoughlin, K. A., & Fitzpatrick, J. J. (2008). Self-reports of recovery-oriented practices of mental health nurses in state mental health institutes: Development of a measure. Issues in Mental Health Nursing, 29(10), 1051-1065.

McLoughlin, K. A., Du Wick, A., Collazzi, C. M., & Puntil, C. (2013). Recovery-oriented practices of psychiatric-mental health nursing staff in an acute hospital setting. Journal of the American Psychiatric Nurses Association, 19(3), 152-159.

Ye, S., Pan, J. Y., Wong, D. F. K., & Bola, J. R. (2013). Cross-validation of mental health recovery measures in a Hong Kong Chinese sample. Research on Social Work Practice, 23, 311-325.

Protocol ID

661502

Variables
Export Variables
Variable Name Variable IDVariable DescriptiondbGaP Mapping
PX661502_Recovery_SelfAssessment_Family_Assist
PX661502280000 Staff work hard to help my loved one fulfill more
his/her personal goals. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Attend_Meetings
PX661502250000 My loved one is encouraged to attend agency more
advisory boards and management meetings show less
N/A
PX661502_Recovery_SelfAssessment_Family_Complete_Program
PX661502260000 Staff talk with my loved one about what it more
takes to complete or exit the program. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Cultural_Acceptance
PX661502130000 This program offers specific services that more
fit the unique culture and life experiences of my loved one. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Decisions
PX661502100000 Staff listen to my loved one and respect more
his/her decisions about his/her treatment and care. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Development_Family
PX661502370000 [For family/significant other only] I am more
encouraged to help staff with the development of new groups, programs, or services. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Diversity
PX661502320000 Agency staff are diverse in terms of more
culture, ethnicity, lifestyle, and interests. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Encouragement
PX661502030000 Staff encourage my loved one to have hope more
and high expectations for his/her recovery. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Evaluation
PX661502240000 Program participants are encouraged to be more
involved in the evaluation of this program's services and service providers. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Evaluation_Family
PX661502380000 [For family/significant other only] I am more
encouraged to be involved in the evaluation of this program's services and service providers. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Expectations
PX661502340000 [For family/significant other only] Staff more
encourage me to have hope and high expectations for my loved one's recovery. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Facilities
PX661502020000 The physical space of this program (e.g., more
the lobby, waiting rooms, etc.) feels inviting and dignified. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Flexibility
PX661502040000 My loved one can change his/her clinician or more
case manager if he/she wants to. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Help_Train
PX661502290000 My loved one is or can be involved in more
facilitating staff trainings and education programs at this agency. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Include_Family
PX661502360000 [For family/significant other only] Staff more
include me in my loved one's recovery/treatment planning. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Independence
PX661502090000 Staff believe that program participants can more
make their own life choices regarding things such as where to live, when to work, whom to be friends with, etc. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Interests
PX661502110000 Staff regularly ask my loved one about more
his/her interests and the things he/she would like to do in the community. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Job_Search
PX661502170000 Staff assist my loved one with getting jobs. N/A
PX661502_Recovery_SelfAssessment_Family_Life_Goals
PX661502160000 Staff help my loved one to develop and plan more
for life goals beyond managing symptoms or staying stable (e.g., employment, education, physical fitness, connecting with family and friends, hobbies). show less
N/A
PX661502_Recovery_SelfAssessment_Family_Meetings
PX661502390000 [For family/significant other only] I am more
encouraged to attend agency advisory boards and management meetings, if I want. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Network
PX661502210000 Staff connect my loved one with self-help, more
peer support, or consumer advocacy groups and programs. show less
N/A
PX661502_Recovery_SelfAssessment_Family_New_Development
PX661502230000 My loved one is encouraged to help staff more
with the development of new groups, programs, or services. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Opinion_Family
PX661502350000 [For family/significant other only] Staff more
listen to me and respect my opinion about my loved one's treatment and care. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Other_Activities
PX661502180000 Staff help my loved one to get involved in more
non-mental health related activities, such as church groups, adult education, sports, or hobbies. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Personal_Goals
PX661502270000 Staff help my loved one keep track of the more
progress he/she makes towards his/her personal goals. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Risks
PX661502120000 Staff encourage my loved one to take risks more
and try new things. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Role_Models
PX661502200000 Staff introduce my loved one to others in more
recovery who can serve as role models or mentors. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Sexual_Needs
PX661502150000 My loved one is given opportunities to more
discuss his or her sexual needs and interests when he or she wishes. show less
N/A
PX661502_Recovery_SelfAssessment_Family_SpecialInterest_Groups
PX661502310000 Staff are knowledgeable about special more
interest groups and activities in the community. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Spiritual_Needs
PX661502140000 My loved one is given opportunities to more
discuss his or her spiritual needs and interests when he or she wishes. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Staff_Hopeful
PX661502070000 Staff believe that my loved one can recover. N/A
PX661502_Recovery_SelfAssessment_Family_Staff_Training
PX661502300000 Staff listen, and respond, to my loved one's more
cultural experiences, interests, and concerns. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Support_Network
PX661502190000 Staff help my loved one to include people more
who are important to him/her in his/her recovery/treatment planning (such as family, friends, clergy, or an employer). show less
N/A
PX661502_Recovery_SelfAssessment_Family_Symptoms
PX661502080000 Staff believe that my loved one has the more
ability to manage his/her own symptoms. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Threats_Bribes
PX661502060000 Staff do not use threats, bribes, or other more
forms of pressure to influence the behavior of my loved one. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Trainings
PX661502400000 [For family/significant other only] I am/can more
be involved in facilitating staff trainings and education programs at this agency. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Treatment_Records
PX661502050000 My loved one can easily access his/her more
treatment records if he/she wishes. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Volunteering
PX661502220000 Staff help my loved one to find ways to give more
back to the community (i.e., volunteering, community services, neighborhood watch/cleanup). show less
N/A
PX661502_Recovery_SelfAssessment_Family_Welcoming
PX661502330000 [For family/significant other only] Staff more
make efforts to welcome me and make me feel comfortable in this program. show less
N/A
PX661502_Recovery_SelfAssessment_Family_Welcoming_Staff
PX661502010000 Staff make efforts to welcome my loved one more
and help him/her to feel comfortable in this program. show less
N/A
Early Psychosis Translational Research
Measure Name

Perception of Recovery Orientation and Care Quality of Mental Health Services

Release Date

January 17, 2017

Definition

A questionnaire to assess recovery orientation of mental health services.

Purpose

This measure assesses the degree to which patients believe that their mental health-care programs implement practices consistent with the principles of recovery-oriented care. Recovery-oriented care is tailored to the individual and promotes patient involvement and hope by enabling patients to define and pursue their own goals.

Keywords

early psychosis, Recovery Self-Assessment, RSA, psychosis, recovery, care quality, recovery-oriented care, recovery-orientated care

Measure Protocols
Protocol ID Protocol Name
661501 Perception of Recovery Orientation and Care Quality of Mental Health Services - Administrator
661502 Perception of Recovery Orientation and Care Quality of Mental Health Services - Family Member
661503 Perception of Recovery Orientation and Care Quality of Mental Health Services - Patient Version
661504 Perception of Recovery Orientation and Care Quality of Mental Health Services - Provider Version
Publications

There are no publications listed for this protocol.