Protocol - Perception of Recovery Orientation and Care Quality of Mental Health Services - Family Member
Description
The Recovery Self-Assessment (RSA) family member/significant other version is a 40-item, proxy-administered rating scale that focuses on perceptions of recovery principles and overall quality of services, including determination, staff helpfulness, and staff responsiveness. The RSA includes six subscales: life goals, consumer involvement, and diversity of treatment options, consumer choice, individually tailored services, and inviting environment. Each item is rated on a 5-point scale (1 = Strongly Disagree; 5 = Strongly agree). Ratings from the individual items can be added together to yield a total score, with the higher scores indicating greater quality care.
Specific Instructions
Note that there are client, clinician, family/ally, and executive leadership versions of the Recovery Self-Assessment (RSA). Any one of these can be used alone or in conjunction with one another.
Availability
Protocol
Code: ______
Recovery Self-Assessment (RSA)
Family Member/Significant Other Version
Please circle the number below which reflects how accurately the following statements describe the activities, values, policies, and practices of this program. |
N/A = Not applicable D/K = Don’t Know |
1. Staff make efforts to welcome my loved one and help him/her to feel comfortable in this program. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
2. The physical space of this program (e.g., the lobby, waiting rooms, etc.) feels inviting and dignified. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
3. Staff encourage my loved one to have hope and high expectations for his/her recovery. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
4. My loved one can change his/her clinician or case manager if he/she wants to. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
5. My loved one can easily access his/her treatment records if he/she wishes. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
6. Staff do not use threats, bribes, or other forms of pressure to influence the behavior of my loved one. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
7. Staff believe that my loved one can recover. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
8. Staff believe that my loved one has the ability to manage his/her own symptoms. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
9. Staff believe that program participants can make their own life choices regarding things such as where to live, when to work, whom to be friends with, etc. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
10. Staff listen to my loved one and respect his/her decisions about his/her treatment and care. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
11. Staff regularly ask my loved one about his/her interests and the things he/she would like to do in the community. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
12. Staff encourage my loved one to take risks and try new things. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
13. This program offers specific services that fit the unique culture and life experiences of my loved one. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
14. My loved one is given opportunities to discuss his or her spiritual needs and interests when he or she wishes. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
15. My loved one is given opportunities to discuss his or her sexual needs and interests when he or she wishes. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
16. Staff help my loved one to develop and plan for life goals beyond managing symptoms or staying stable (e.g., employment, education, physical fitness, connecting with family and friends, hobbies). | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
17. Staff assist my loved one with getting jobs. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
18. Staff help my loved one to get involved in non-mental health related activities, such as church groups, adult education, sports, or hobbies. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
19. Staff help my loved one to include people who are important to him/her in his/her recovery/treatment planning (such as family, friends, clergy, or an employer). | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
20. Staff introduce my loved one to others in recovery who can serve as role models or mentors. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
21. Staff connect my loved one with self-help, peer support, or consumer advocacy groups and programs. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
22. Staff help my loved one to find ways to give back to the community (i.e., volunteering, community services, neighborhood watch/cleanup). | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
23. My loved one is encouraged to help staff with the development of new groups, programs, or services. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
24. Program participants are encouraged to be involved in the evaluation of this program’s services and service providers. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
25. My loved one is encouraged to attend agency advisory boards and management meetings | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
26. Staff talk with my loved one about what it takes to complete or exit the program. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
27. Staff help my loved one keep track of the progress he/she makes towards his/her personal goals. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
28. Staff work hard to help my loved one fulfill his/her personal goals. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
29. My loved one is or can be involved in facilitating staff trainings and education programs at this agency. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
30. Staff listen, and respond, to my loved one’s cultural experiences, interests, and concerns. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
31. Staff are knowledgeable about special interest groups and activities in the community. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
32. Agency staff are diverse in terms of culture, ethnicity, lifestyle, and interests. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
*For family/significant other only | ||||||||
33. Staff make efforts to welcome me and make me feel comfortable in this program. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
34. Staff encourage me to have hope and high expectations for my loved one’s recovery. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
35. Staff listen to me and respect my opinion about my loved one’s treatment and care. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
36. Staff include me in my loved one’s recovery/treatment planning. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
37. I am encouraged to help staff with the development of new groups, programs, or services. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
38. I am encouraged to be involved in the evaluation of this program’s services and service providers. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
39. I am encouraged to attend agency advisory boards and management meetings, if I want. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
40. I am/can be involved in facilitating staff trainings and education programs at this agency. | 1 | 2 | 3 | 4 | 5 | N/A | D/K |
Scoring:
Ratings from the individual items can be added together to yield a total score, with the higher scores indicating greater quality care.
Personnel and Training Required
None
Equipment Needs
None
Requirements
Requirement Category | Required |
---|---|
Major equipment | No |
Specialized training | No |
Specialized requirements for biospecimen collection | No |
Average time of greater than 15 minutes in an unaffected individual | No |
Mode of Administration
Proxy-administered questionnaire
Lifestage
Adult
Participants
Adults, ages 18 years and older, with a family member enrolled in a mental health-care program.
Selection Rationale
The Recovery Self-Assessment (RSA) is a brief, reliable, valid, and widely used self-administered questionnaire that measures the perceptions of recovery principles and overall quality of mental health services.
Language
English
Standards
Standard | Name | ID | Source |
---|---|---|---|
caDSR Form | PhenX PX661502 - Perception Of Recovery Orientation And Care Quality Of M | 6887724 | caDSR Form |
Derived Variables
None
Process and Review
Not applicable.
Protocol Name from Source
Recovery Self-Assessment (RSA) - Family Member
Source
O’Connell, M., Tondora, J., Croog, G., Evans, A., & Davidson, L. (2005). From rhetoric to routine: Assessing perceptions of recovery-oriented practices in a state mental health and addiction system. Psychiatric Rehabilitation Journal, 28(4), 378-386.
General References
McLoughlin, K. A., & Fitzpatrick, J. J. (2008). Self-reports of recovery-oriented practices of mental health nurses in state mental health institutes: Development of a measure. Issues in Mental Health Nursing, 29(10), 1051-1065.
McLoughlin, K. A., Du Wick, A., Collazzi, C. M., & Puntil, C. (2013). Recovery-oriented practices of psychiatric-mental health nursing staff in an acute hospital setting. Journal of the American Psychiatric Nurses Association, 19(3), 152-159.
Ye, S., Pan, J. Y., Wong, D. F. K., & Bola, J. R. (2013). Cross-validation of mental health recovery measures in a Hong Kong Chinese sample. Research on Social Work Practice, 23, 311-325.
Protocol ID
661502
Variables
Export VariablesVariable Name | Variable ID | Variable Description | dbGaP Mapping | |
---|---|---|---|---|
PX661502_Recovery_SelfAssessment_Family_Assist | ||||
PX661502280000 | Staff work hard to help my loved one fulfill more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Attend_Meetings | ||||
PX661502250000 | My loved one is encouraged to attend agency more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Complete_Program | ||||
PX661502260000 | Staff talk with my loved one about what it more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Cultural_Acceptance | ||||
PX661502130000 | This program offers specific services that more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Decisions | ||||
PX661502100000 | Staff listen to my loved one and respect more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Development_Family | ||||
PX661502370000 | [For family/significant other only] I am more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Diversity | ||||
PX661502320000 | Agency staff are diverse in terms of more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Encouragement | ||||
PX661502030000 | Staff encourage my loved one to have hope more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Evaluation | ||||
PX661502240000 | Program participants are encouraged to be more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Evaluation_Family | ||||
PX661502380000 | [For family/significant other only] I am more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Expectations | ||||
PX661502340000 | [For family/significant other only] Staff more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Facilities | ||||
PX661502020000 | The physical space of this program (e.g., more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Flexibility | ||||
PX661502040000 | My loved one can change his/her clinician or more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Help_Train | ||||
PX661502290000 | My loved one is or can be involved in more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Include_Family | ||||
PX661502360000 | [For family/significant other only] Staff more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Independence | ||||
PX661502090000 | Staff believe that program participants can more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Interests | ||||
PX661502110000 | Staff regularly ask my loved one about more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Job_Search | ||||
PX661502170000 | Staff assist my loved one with getting jobs. | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Life_Goals | ||||
PX661502160000 | Staff help my loved one to develop and plan more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Meetings | ||||
PX661502390000 | [For family/significant other only] I am more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Network | ||||
PX661502210000 | Staff connect my loved one with self-help, more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_New_Development | ||||
PX661502230000 | My loved one is encouraged to help staff more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Opinion_Family | ||||
PX661502350000 | [For family/significant other only] Staff more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Other_Activities | ||||
PX661502180000 | Staff help my loved one to get involved in more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Personal_Goals | ||||
PX661502270000 | Staff help my loved one keep track of the more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Risks | ||||
PX661502120000 | Staff encourage my loved one to take risks more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Role_Models | ||||
PX661502200000 | Staff introduce my loved one to others in more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Sexual_Needs | ||||
PX661502150000 | My loved one is given opportunities to more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_SpecialInterest_Groups | ||||
PX661502310000 | Staff are knowledgeable about special more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Spiritual_Needs | ||||
PX661502140000 | My loved one is given opportunities to more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Staff_Hopeful | ||||
PX661502070000 | Staff believe that my loved one can recover. | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Staff_Training | ||||
PX661502300000 | Staff listen, and respond, to my loved one's more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Support_Network | ||||
PX661502190000 | Staff help my loved one to include people more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Symptoms | ||||
PX661502080000 | Staff believe that my loved one has the more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Threats_Bribes | ||||
PX661502060000 | Staff do not use threats, bribes, or other more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Trainings | ||||
PX661502400000 | [For family/significant other only] I am/can more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Treatment_Records | ||||
PX661502050000 | My loved one can easily access his/her more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Volunteering | ||||
PX661502220000 | Staff help my loved one to find ways to give more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Welcoming | ||||
PX661502330000 | [For family/significant other only] Staff more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Welcoming_Staff | ||||
PX661502010000 | Staff make efforts to welcome my loved one more | N/A |
Measure Name
Perception of Recovery Orientation and Care Quality of Mental Health Services
Release Date
January 17, 2017
Definition
A questionnaire to assess recovery orientation of mental health services.
Purpose
This measure assesses the degree to which patients believe that their mental health-care programs implement practices consistent with the principles of recovery-oriented care. Recovery-oriented care is tailored to the individual and promotes patient involvement and hope by enabling patients to define and pursue their own goals.
Keywords
early psychosis, Recovery Self-Assessment, RSA, psychosis, recovery, care quality, recovery-oriented care, recovery-orientated care
Measure Protocols
Protocol ID | Protocol Name |
---|---|
661501 | Perception of Recovery Orientation and Care Quality of Mental Health Services - Administrator |
661502 | Perception of Recovery Orientation and Care Quality of Mental Health Services - Family Member |
661503 | Perception of Recovery Orientation and Care Quality of Mental Health Services - Patient Version |
661504 | Perception of Recovery Orientation and Care Quality of Mental Health Services - Provider Version |
Publications
There are no publications listed for this protocol.